Frequently Asked Questions

Orders & Shipping

How long does delivery take?
Standard delivery takes 7–14 business days. Express options may be available at checkout depending on your location.

Do you ship internationally?
Yes! We ship across Europe and select international destinations. Shipping costs and delivery times vary by location.

How can I track my order?
Once your order is dispatched, you’ll receive a confirmation email with a tracking number. You can use this to track your order in real time.

Can I change or cancel my order?
Orders can be modified or cancelled within 24 hours of placement. Please contact us immediately at support@glowniq.de.

Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, unworn, and in their original packaging.

How do I start a return?
Email us at support@glowniq.de with your order number and reason for return. We’ll guide you through the process.

When will I receive my refund?
Refunds are processed within 5–10 business days after we receive and inspect the returned item.

Products

Are your products authentic?
Absolutely. All GLOWNIQ products are carefully sourced and quality-checked before dispatch.

How do I find the right size?
Each product page includes a detailed size guide. If you’re unsure, feel free to contact us for personalised advice.

Are your beauty products cruelty-free?
We are committed to ethical sourcing. Many of our beauty products are cruelty-free — check individual product descriptions for details.

Payments

What payment methods do you accept?
We accept all major credit/debit cards, PayPal, Apple Pay, Google Pay, and Shop Pay.

Is my payment information secure?
Yes. All transactions are encrypted and processed securely through Shopify Payments.

Still have questions?

We’re here to help! Reach out to us at support@glowniq.de and we’ll get back to you within 24 hours.